Q. How long will delivery take?
A. Depending on your location, delivery takes ruff-ly 4-13 business days from when your order is processed. While we understand this is a longer time than most of us are used to (believe us, we love one day delivery just as much as the next person) we are working very hard to deliver your goodies as quickly and safely as possible! DISCLAIMER: due to COVID-19, our shipping times may take a little longer than expected. We apologize for the inconvenience!
Q. How can I contact you?
A. Please reach out to us at firstname.lastname@example.org. We will do our best to respond to emails within 24-48 hours.
Q. Where is your distribution center?
A. Petsania operates with a United States distribution center.
Q. Do you deliver internationally?
A. Right now, we do not deliver internationally, but have plans to do so in the future. Stay tuned!
Q. What if I don't receive my order?
A. If you don't receive your order after 13 business days, please reach out to our team! If we can't track your order down, we will give you a refund. No sweat!
Q. What is your refund policy?
A. You can find a full description of the Petsania refund policy here. In short, if you changed your mind about the product, you have 30 days to send us an email at email@example.com. We will provide you with a shipping label so you can send it back!
Q. How much is donated to animals in need?
A. 10% of all sales are donated to animals in need.
Q. Where are donations made?
A. Donations will be made to multiple locations including, but not limited to: Animal shelters, animal sanctuaries, veterinary clinics, and nature preserves.
Q. How often are donations made?
A. Donations are made once each month.
Q. Where can I find proof of donations being made?
A. Every time a donation is made a blog post will be uploaded with all corresponding information including contact information for the establishment receiving the donation as well as the amount being donated.
Q. Is there any way to follow donation progress?
A. Either by checking the Petsania website for blog updates or by following us on social media, such as: